Best Buy- Customer Service Policies
Last Friday, I went to the Eaton Centre's Best Buy to ask them about their customer service policies. In there, I had to wait a few minutes to talk with a vendor because all of they were occupied with a client, after that time I talked with one of they and the vendor referred to me to a woman who was the Representative of Best Buy for all the cases of refund and exchanges products, I asked her if she could have a conversation with me about their policies and she answered that she didn’t have problem to help me.
At the beginning of the conversation with the Best Buy's representative, I asked her about their return, refund and exchanges policies, she responded to me that the customer must show the original receipt and a valid ID for all returns, exchange and warranty service. She also said that they had two different policies depend of the products.
The first kind of products were the computer, printers, cameras, A/C and DVD players that have 14 days from the date of purchase to make returns and exchanges. And the rest of their merchandise, they accepted returns and exchange 30 days from the date of purchase.
In the second part of the conversation, I asked her about a buyers insurance that the could be offered to protect any purchase from defect or damage, she responded to me that the customer could buy a Product Replacement Plan that give them a two years coverage of full replacement warranty and the cost depends of the product price.
The conversation finished when she brought me material which explains all the terms and conditions of their policies and replacement plans that Best Buy offer to their clients.
Finally, I want to express my surprise for the politeness of the representative who always was interested to bring me all the information.
Angel Bracho
At the beginning of the conversation with the Best Buy's representative, I asked her about their return, refund and exchanges policies, she responded to me that the customer must show the original receipt and a valid ID for all returns, exchange and warranty service. She also said that they had two different policies depend of the products.
The first kind of products were the computer, printers, cameras, A/C and DVD players that have 14 days from the date of purchase to make returns and exchanges. And the rest of their merchandise, they accepted returns and exchange 30 days from the date of purchase.
In the second part of the conversation, I asked her about a buyers insurance that the could be offered to protect any purchase from defect or damage, she responded to me that the customer could buy a Product Replacement Plan that give them a two years coverage of full replacement warranty and the cost depends of the product price.
The conversation finished when she brought me material which explains all the terms and conditions of their policies and replacement plans that Best Buy offer to their clients.
Finally, I want to express my surprise for the politeness of the representative who always was interested to bring me all the information.
Angel Bracho
posted by Angel Bracho at 10:46 AM
1 Comments:
attend --> listen to me
past tense please throughout the work
actitude ???
Your Global Mark is 80% or B-
Post a Comment
<< Home