Fido - Customer Service

When I said I wanted to buy a new cell phone and asked how can I making my new cell phone to my homestay family, thankfully my homestay mother suggested to give me her second-hand phone. She said that when I use it, it's better than I buying new one, because it was more cheap. I thought so and I got her phone. I thanked about her kindness.

I went to Fido store that located in Eaton Center to open a line. when I tried to make a line, there was some problems. My phone was a locked Roger's phone. when I checked phone, it didn't work well. A manager told me if I unlock and repair my cell phone, I can use it in Fido. If I want for that, I had to look for another repair shop for dissolving lock, because that store didn't do that kind of work. I didn't want it. I asked about the way to buy a new cell phone which has prepaid system, and asked about the customer service policy.

The manager recommended a phone. That cell phone's cost was $90. It included $25 of local prepaid airtime, but I needed additional $30 for buying sim card. I could return, refund, or exchange when I had any problem within the 15-day period. Whan I refund it, I couldn't receive $25 of prepaid airtime fee. It was bad news. I needed proof of purchase like contract or receipt when I refund or exchange it, and for return, cell phone had to be undamaged from me. If I put cell phone in the water, or broke it through drop, I couldn't refund or exchange it.

I asked about warranties. She said that I will have 1 year warrant period. During that time, I could replace my cell phone for free. I could repair or exchange it. In Toronto, only Fido flagship store which is in the Eaton center had repair shop. If I want to repair my cell phone, I could visit that store. I asked the telephone number for asking something to solve curiosity. She taught me store's telephone number(416- 597-1436), and address of Fido internet site(http://www.fido.ca/).

I needed more time to think to buy, and I needed more information of second-hand cell phone that my homestay mother gave me. I decided to buy cell phone at next time. It was very interesting exprience, because it was first time to gain some detailed information about product from foreiginer manager. I satisfied it.