Customer Service Policy of "The Source"

Customer Service is a major important part of IT product service when consumers are surveyed. That's the topic I want to talk about. I went to an electric appliance store with classmates in Eaton Centre on Friday, the store is named The Source. I tried to know something about the customer service & refund policy of their company, and the course is listed as below.

First of all, I decided to visit a computer shop. My teacher had asked us to prepare some questions for the journal in the beginning. After that we getting went to the Eaton Centre. We took a walk in the big mall, and find out an electric product store The Source. When we just enter the sotre, an clerk came to us quickly and want to introduce something. It seemed not to be so bad, I thought. I opened my notebook to check my questions and want to take some notes during the conversation. Suddenly, he asked us:Is this a research or project for school? Yes! It's a academic research for school. We said. Sorry, I can't do that because of company policy, sorry I can't help you guys! He denied for our inquiry. Actually, I got shock at that moment because of his attitude. After that, I decided to change another way to get answer.I should inquire things to let clerk believe I really want to buy something from their store, not just a academic research.

Fortunately, another The Source branch appears in my eyes, and I know how to do it now. I hided my notebook and enter the store, took some time to look at detail information of two Desktop systems(one HP and one Acer), then one clerk came up and asked me if he could help me. Are you interested in Desktop? He said. Yes, I want to buy a Desktop system, could you please introduce this two systems for me? I said. Of course, what do you want to know? He answered. From now on, I'm going to get my answers.

Could I get refund or return if there're some issues occurred in this Desktop? I asked. And the clerk said:If there're any hardware concern, you could get refund or return within fifteen days after you buy the Desktop. Basically, it won't have problems after you use it over fifteen days. However, we provide one year guarantee to repair your computer for free with HP desktop. Now I've a question about coverage of guarantee, the clerk just said hardware concern, how about software issue? The Clerk answered: We can't guarantee for your software, because there're too many kinds of programs in operation system. Sometimes operation system would be crashed because of conflict or other reasons, that's not issue of our product.

Do you have extra insurance for the Desktop? I asked again and want to know some further information. Yes! If you want to extend the guarantee period, just need to pay an extra fee one hunderd and seventy dollars, then the guarantee period would be extended to three years. The clerk answered quickly. Do you need receipt or anything else if I want to get refund? I asked again. Basically, you just need to take your receipt and Desktop within the guarantee period. He said.

How many repair centres does HP and Acer have in Toronto? I was wondering and want to know. You don't need to know about repair centre if you want to choose HP Desktop, because we would do the repair service for you. But the same situation in case of Acer Desktop, you have to deliver the computer to their repair centre by yourself. You can find out the detail information on Website. The clerk said. Do I have to pay the delivery fee of Acer Desktop? I was thinking, and here is his answer. Yes, Acer doesn't provide free delivery service, so you can consider about that. However, the price of Acer Desktop is cheaper. Do they have customer service number or 1800 number? I said. I think you also can find it out on Website. Seemed he didn't know the answer. What method of payments do you accept, and how about monthly payments plan? I want to finish the conversation. You can use cash, credit card, or traveler's check in our store. Of course, we have monthly payments plan. Finally he said.

There were many consumers in store when I was doing this homework. So I said thanks to the clerk and told him I will consider about that!, then I left the store to finish this journal. Briefly, no matter clerk attitude or customer service policy, the second one branch of The Source is a good choice if you want to buy some IT product in Toronto.