Customer policy

Have you ever bought some products but you were not satisfied? Due to complex society, there are so many affairs to buy something but some times we need to refund or exchange them. However, if we don't know how to conduct in this situation, we would not be able to return the money back when we need to return it. That is why, knowing policies of the shop which has some products what we want to buy is obviously important these days. There is an example of Indigo's policies.
If you want to refund or exchange what you have bought such as books, CDs, DVDs or videos, you have to have a receipt which was given you when you bought them. Forthermore, you have to visit the shop within 2weeks after buying those products. However, if the refund or the exchange is because of changing your mind, you need to conserve the product with original condition. In case of books, it must not be written with anything and CDs, DVDs or videos must be in their plastic wrap. However, if there is a damage in the product what you bought, it can be treated in exceptional case of conservation. However, If you have bought some product on the internet, the deadline of the refund or exchange is extended to 30days of the shipment date. In addition, every Heather's Pick item at any time after purchase, in any condition, for a full refund. This guarantee is good for both store and online purchases.
We looked the policies of Indigo by conducthing an investigation. If we notice those facts, we would be able to get the rights of consumer in the future. Thus, it is one of the most important facts that we should get enough information about the policies before buying product.