so young

Dear Customer Service,

Two weeks ago, my cellphone did not work. I don't know why my phone could not make a call. I did not drop my phone. I went to Fido Store, but they did not know the cause. I had no choice but to wait. I could not use my cell phone for quite a long time. I finally visited Fido Customer Service Center. The reason was simple. My cell phone did not have problem. It was just their mistake. Fido had to explain and apologize to me. But they did not. I could not use my cell phone for a while. I felt inconvenienced, I hope you will not make the same mistake.